The Questions Customers Ask Us Most
Sixteen years of building cabinetry — kitchens, vanities, closets, outdoor kitchens, and full commercial millwork packages — means we’ve heard most of these twice. Straight answers about materials, timelines, measurements, and warranties, with no sales spin.
If Your Question Is Here, You’ll Save Ten Minutes on the Phone
The first call usually covers the same three things: what the boxes are actually built from, how long the whole job takes, and whether an odd-sized wall or an awkward alcove is a problem. Because every door, drawer, and case is fabricated in our own shop rather than ordered in from overseas, the short answer to the third one is no — but the full answers are all below.
If your question isn’t here, the phone is the fastest route. Call or text (423) 463-4165 and our team will talk through the room you have in mind — whether that’s a kitchen built to your exact measurements or one of the other cabinetry packages we build and install.
Get a Specific Answer
Custom Cabinetry, Plainly Explained
High quality plywood, along with hardwood for the parts that show and take the wear. It is the single biggest difference between cabinetry that still closes properly in fifteen years and cabinetry that sags, swells, and blows out at the screw holes. A lot of companies use cheap material and it does not last long. Ask any cabinet maker this question first, and ask which hardwood they are using while you are at it.
From the moment you approve the estimate, plan on two to three weeks through fabrication, delivery, and installation. Before that, the process starts with a jobsite meeting to gather information and measurements, then drawings and an estimate for your approval. Larger commercial packages are scheduled around the general contractor’s program.
Yes. Our workmanship is covered for a minimum of one year, and the hardware and materials we install carry their manufacturers’ warranties, typically three to four years. Ask any shop you are considering to put their warranty in writing before you sign.
Stock vanities are built to one fixed height whether or not it suits the people using the room. Because we fabricate every case ourselves, the counter height, drawer depths, toe kick, and knee space are set to suit you and the room — taller for a primary bath, lower for a children’s bathroom, or a seated makeup station between two full-height towers. See what that looks like on our bathroom vanity page.
No. Odd sizes are completely fine because we do all the fabrication in house rather than ordering boxes from overseas and filling the gaps with trim. Sloped ceilings, out-of-square corners, a chase in the middle of a run — the cabinetry is drawn and built to the dimensions we measure on site.
The estimate is free. Measurements and inspection are a separate matter and handled case by case — if you supply accurate measurements and project information we can work from those, and otherwise we charge for taking precise measurements ourselves, because the whole build depends on them being right. Send us your project details and we will arrange a time to come out.
Yes — hotels, offices, hospitals, and apartments, all cabinet related, including installation. Reception desks, market pantries, bar millwork, slat partitions, business centers, and guest bath vanities are all work we build and fit. That side of the business is covered on our commercial cabinetry page.
They can. We fabricate and sell to contractors as well as building direct for homeowners, and we can handle fabrication, delivery, and installation or just the fabrication and delivery, depending on how your crew is set up. Details are on the fabrication for contractors page.
Ask whether they are insured. Ask what material the cases are built from and which hardwood is used on the fronts. Ask about the warranty. Then ask to visit the shop and look at the quality of the work with your own eyes — you are welcome at ours. Pay for quality; it lasts a great deal longer.
The Boring Stuff That Actually Matters
High Quality Plywood
Plywood cases and real hardwood where it shows. No cheap substitutes hidden behind a painted door.
One Hundred Percent Custom
Every case is fabricated in our own shop, so odd sizes and awkward rooms are routine.
Warranty In Writing
Minimum one year on workmanship, three to four years from the manufacturers on materials.
One Team, Start To Finish
Measurement, drawings, fabrication, delivery, and installation, with a dedicated specialist at each step.
Tell Us About the Room and We’ll Answer Properly
Send Us Your Question Schedule an EstimateSome questions need a tape measure and a real conversation. These are the fastest routes to one.
Call or text (423) 463-4165 · Send us your question · Book a jobsite visit
